RETURN POLICY

Our goal is to provide you with high quality products and services. If you are not completely satisfied with your purchase, you may return it within 15 days of delivery. All orders are subject to a 25% restocking fee. If you received an item in error, we will pay for the return shipping cost and waive the restocking fee.

Please note that we are unable to exchange items. If the product you received is damaged, defective or the wrong item, notify us to obtain an RMA (Return Merchandise Authorization) number. We will respond to your issue within one business day. Place the RMA number on the outside of your item. Due to transit time of the returned item, reimbursement processing at Texas Restaurant Supply and individual bank reimbursement policies, refunds may take up to 60 days.

We cannot accept returns of certain items, including:

• Any closeout item.
• Foods of any variety.
• Any item that is gas-powered or contains flammable liquids.
• Special Order Items such as furniture or equipment.
• Any product missing the serial number or UPC.
• Food Service Disposable items, such as plates, cups, napkins, etc.
• Any type of aerosol cans.

In addition, we cannot issue a refund for the return of certain items, including:

• Any item that has obvious signs of use.
• Any item that is not in its original condition, is damaged, or is missing parts.
• Items returned without a Return Merchandise Authorization Number.

If you need to return an item, please contact2.us and we will guide you through the returns process.

More Help
Please also see our Help Desk for info on shopping our website, changing orders and any other help not covered here.